Terms and Conditions - General Rules

This website is owned and operated by a company registered in the Republic of Cyprus, located at Atho, 6, 1087, Nicosia, Cyprus. All gambling services are provided by the parent company, which is registered at Dr. Henri Fergusonweg 1, Curacao. The website operates under an eGaming License issued and regulated by the Government of Curacao.

The General Terms and Conditions represent a legal agreement between the account holder (user/player) and the company, accessible through the website www.glitchspin.com. All users with registered accounts at www.glitchspin.com are required to comply with these General Terms and Conditions.

To begin using our services, you must first register an account at www.glitchspin.com.

An account on www.glitchspin.com belongs to the account holder and is intended for conducting normal business transactions between the holder and Glitchspin, including placing bets or engaging in gambling activities.

The website, referred to as “the Website,” can be accessed online at www.glitchspin.com. It contains all relevant information about Glitchspin’s services, which the Company uses to provide its offerings to account holders.

Please be aware that each game available on Glitchspin has its own set of rules and conditions.

You can review the specific terms and conditions for all bonuses and promotions in the “Promotions” section of the Website.

All users must make use of the services provided by the Company in compliance with the Terms and Conditions and any applicable restrictions.

The official version of the Terms and Conditions is written in English and holds legal authority. Any translation into other languages is provided solely for informational purposes. In the event of any discrepancies or inconsistencies between the English version and any translated versions, the English version shall take precedence.

If you do not agree to accept and adhere to these Terms and Conditions, you should refrain from opening an account or using the Website. By continuing to use the services of the Website, you indicate your acceptance of the Terms and Conditions outlined by Glitchspin.

Account Creation

Before you can start using our services, you must create a player account at our Website.
You can register on www.glitchspin.com by:

• Clicking the “Registration” button and following the on-screen instructions;
• Using other methods offered by Glitchspin from time to time.

Your account will be managed by Glitchspin and/or its affiliates or any other company with which you have entered into a contract.

During registration, you must provide accurate personal information, including your name, surname, date of birth, contact information, address, phone number, and email. This information must be kept up-to-date.
The finance department may delay processing a withdrawal request if further verification is required.
By creating your account, you confirm the following:

• You understand the risks associated with gambling and using the services provided by the Website;
• You are at least 18 years of age, or the legal gambling age in your jurisdiction;
• Gambling is legal in your jurisdiction;
• You are capable of entering into legally binding contracts;
• You are not restricted from gambling;
• Your account has not been closed due to fraud, criminal activity, violating the Terms and Conditions, or the Responsible Gaming policy.

To ensure secure transactions and prevent fraud, Glitchspin requires identity verification:

• You must complete verification after placing a withdrawal request or as requested by the Risk Department by uploading the necessary documents to the Glitchspin website. For verification inquiries, contact the finance department at [email protected];
• All documents must be submitted within 30 calendar days from the withdrawal request date. Failure to verify your account will result in the forfeiture of any winnings and permanent account closure;
• Verification typically takes up to 3 business days, but this may extend if additional documents are required. The KYC department is available Monday to Friday from 09:00 to 18:00 (GMT+3).

In some cases, the Risk Department may request phone verification. If you do not participate in the scheduled verification call, your account may be closed, and all winnings forfeited. You cannot refuse this verification.
Personal data provided during registration must be accurate and updated as necessary. Only one account per person is allowed. Creating multiple accounts is prohibited. The Company reserves the right to block multiple accounts without notice. If a duplicate account is found:

• All bonuses, free spins, and winnings associated with that account will be canceled;
• The Company may confiscate any deposits made through a duplicate account. Any of your accounts may be used to withhold deposits.

Users from the following countries are prohibited from creating an account on Glitchspin: Afghanistan, Algeria, Belarus, Belgium, Brazil, China, France, Germany, Iran, Iraq, Israel, Italy, Russia, South Korea, USA, UK, and several others. Glitchspin reserves the right to suspend accounts created from these countries and cancel any associated deposits or bets.
Certain game providers may restrict access to their games in specific countries.
NetEnt games are restricted in the following countries: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Sweden, Switzerland, United Kingdom, United States of America.

NetEnt games are not available in the following territories: Afghanistan, Albania, Algeria, Australia, Bahamas, Belgium, Brazil, Canada, China, France, Germany, Hong Kong, India, Israel, Italy, Japan, Latvia, Lithuania, Mexico, Netherlands, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, South Korea, Sweden, Switzerland, UK, USA, and others.

Specific NetEnt-branded games are further restricted in additional countries. Examples include:

• “Planet of the Apes” is restricted in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.
• “Vikings” is restricted in Canada, France, India, Indonesia, Malaysia, Myanmar, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the USA.

Glitchspin Account Management

Glitchspin reserves the right to take various actions at its discretion, including but not limited to:

• Rejecting a user’s registration request for an account on Glitchspin;
• Blocking an existing account without prior notice;
  Declining deposits without providing any justification;
• Requesting additional documentation at any time to verify the identity of an account holder. The Company has the right to suspend the account until verification is completed;
• Suspending or restricting access to services or confiscating funds if the same payment details are linked to multiple accounts;
• Managing and storing user funds in accordance with accepted financial management standards;
• Blocking an account, forfeiting funds, or denying claims if the account holder is found violating the Company’s policies or suspected of engaging in illegal activities (such as fraud or breach of regulations);
• Suspending or blocking access to games, promotions, or any other services if there is a legitimate reason to believe the account is being or has been used for fraudulent activities;
• Suspending or blocking access if there is suspicion that a user is cheating or attempting to harm the client base or the Glitchspin software in any way;
• Suspending or blocking access to the Website if it is suspected that a user is utilizing AI to play or attempting to collaborate with other players to gain an unfair advantage. By registering, users agree to adhere to fair play principles, and violations may lead to penalties;
• Suspending or blocking access to services, forfeiting funds, and blocking participation in games if a user is caught or suspected of using automated systems (like robots or other programs) designed to manipulate game outcomes.

Glitchspin ensures the following:

• Secure and proper management of user funds;
• Collection, storage, and management of personal data in compliance with privacy laws;
• Segregation of user funds in separate bank accounts for security purposes.

Glitchspin is not a financial institution and does not accrue interest on the funds held in registered user accounts.

Only one Glitchspin account is allowed per person. If a user creates multiple accounts, Glitchspin reserves the right to block and/or delete duplicate accounts, transfer all funds to the primary account, and confiscate any bonuses or promotions associated with the duplicate account. It is strictly prohibited to disclose your account credentials to third parties, sell or transfer access to your account, or purchase access to another account. Transferring funds between accounts is prohibited under any circumstances.

Responsible Gaming & Account Settings Account settings provide the user with the option to:

• Temporarily block access to the Website for a defined period.

For users who wish to manage their gambling behavior, Glitchspin offers a “Take a Break” option, allowing you to temporarily suspend your account for a minimum of 24 hours. After enabling this setting, you will receive a confirmation email, and you will not be able to reactivate your account until the suspension period has ended. Once the suspension period expires, your account will be automatically reactivated.

The “Take a Break” feature grants only “View” access to your account. All other functions of the Website will be disabled during the suspension.

The “Take a Break” option can be activated at any time. Any active withdrawal requests will be automatically canceled, and the funds will be returned to your balance. Withdrawals can be requested again once the suspension period ends. If Glitchspin determines that gambling could adversely affect your social, emotional, or financial wellbeing, the Company reserves the right to block your access to the account.
Gambling can be addictive. Please remember:

• Gambling should be a form of entertainment, not a means to earn money;
• Never chase losses;
• Only gamble what you can afford to lose;
• Keep track of the time and money spent on gambling.

For information and support on responsible gambling, please contact our support team at [email protected], or visit www.responsiblegambling.org for further assistance if you feel gambling is becoming problematic.

Active and Inactive Accounts

An account is considered inactive if no transactions have been made for a continuous period of 12 months.
Glitchspin reserves the right to suspend or delete inactive accounts, including but not limited to:

• Accounts that have been inactive for over 12 months and where attempts to contact the user have failed;
• Accounts where the user has not responded to requests for payment instructions.

If your account is blocked or deleted, and there is a positive balance, you must contact Glitchspin support for assistance with withdrawing any remaining funds.
An inactive account may incur a monthly maintenance fee of 5 EUR (or the equivalent in another currency).

Any balance on an inactive account obtained through cashback will be canceled immediately.

Chargeback Procedures

Glitchspin reserves the right to suspend an account during a chargeback request process, as per applicable laws and policies outlined in the General Terms and Conditions.
Upon receiving a chargeback request, Glitchspin will notify the account holder via email to confirm their identity and clarify the payment method used for deposits or withdrawals. If the account holder fails to confirm their identity or payment method, Glitchspin will send two follow-up notifications. A processing fee of 50 EUR will be charged for each email sent.

If a user’s account is blocked during the chargeback process and the user:

• Has not logged into the account for 6 months,

• Fails to confirm their identity or payment details,
  Glitchspin reserves the right to confiscate the remaining funds from the inactive account.

Closing a Glitchspin Account

To close your account, send a request from the email associated with your account to [email protected]. Requests sent from any other email address may not be processed.
If your account is closed due to gambling addiction or was blocked due to fraudulent activities, you agree not to create a new account on this Website. Glitchspin is not responsible for any losses incurred after the creation of a new account, and reserves the right to close any account that violates these terms.
You can only close your account if there are no remaining funds or active withdrawal requests.

If your account is closed due to gambling addiction or loss of control, you are prohibited from accessing any partner casino websites listed in the license.
By closing your account for any reason, you agree not to create a new account. If you do so, Glitchspin reserves the right to permanently close it.

Disclaimer of Liabilities

A user assumes full responsibility for all actions conducted through their Glitchspin account, including participation in any games. The Website and its Games are provided “as is” without any warranties, either express or implied.

The company, including its directors, employees, partners, and service providers, does not:

• Guarantee that the software or Website will meet any specific purpose;

• Guarantee that the software and Website will be free from errors;

• Guarantee uninterrupted access to the Website and Games;

• Accept responsibility for any loss, expenses, damages, whether direct, indirect, incidental, special, or consequential, related to your use of the Website or Games.

You agree to protect and hold the company, its directors, employees, partners, and service providers harmless from any costs, losses, damages, claims, or liabilities arising from your use of the Website or participation in the Games.

Collusion, Cheating, Fraud and Criminal Activity

Users of Glitchspin’s services are strictly prohibited from engaging in the following activities:

• Abusing bonuses or promotional offers;
• Initiating chargebacks or refunds after using deposited funds;
• Using external unfair factors or methods to influence game results (cheating);
• Gaining unfair advantages;
• Creating and using duplicate accounts;
• Engaging in fraudulent or criminal activity (as detailed in the following sections). These activities are considered “Prohibited Practices” and will not be tolerated. Glitchspin will take all necessary steps to prevent and detect such actions, as well as identify players involved.

You agree not to participate in or be connected to any Prohibited Practices while accessing or using Glitchspin’s services. It is your responsibility to ensure the fairness of your gameplay. You also agree to report any attempts at collusion, unfair advantage, or illegal activities by other players to the Glitchspin administration.

In cases where we have substantial evidence that you have engaged in Prohibited Practices, including fraud, cheating, collusion, or have initiated chargebacks on deposits, Glitchspin reserves the right to withhold or recover funds, including deposits, bonuses, or winnings, if we believe they have been affected by these activities.

Fraudulent Practices

Fraudulent activity refers to any deceptive conduct, either by you or anyone acting in collusion with you, using your account or otherwise.

Fraudulent activities may include:

• Engaging in chargebacks or rake-back fraud;
• Using stolen, cloned, or unauthorized credit or debit cards to deposit funds;
• Collaborating with other users to gain an unfair advantage through bonuses or promotions;
• Using false or misleading information when registering an account;
• Engaging in illegal activities in violation of applicable laws or attempting to do so.

Unfair Advantages

Unfair advantage includes, but is not limited to:

• Exploiting faults or errors in the software to gain an advantage;
• Using automated software (“bots”) or other third-party tools designed to forecast or manipulate game outcomes;
• Taking advantage of errors on the Website or contradictions in the Terms and Conditions.

Bonus Abuse

Bonus abuse involves violating the terms of any promotional offer, such as:

• Creating multiple accounts to claim multiple bonuses;
• Delaying game rounds to use bonuses after wagering requirements have been met;
• Using bonus funds to accumulate game value and then cashing out during real-money play;
• Any attempt to manipulate the bonus system.

Glitchspin reserves the right to investigate and, if necessary, reverse the bonuses, cancel winnings, or close accounts involved in bonus abuse.

Account Closure

If there are no outstanding debts, you can request the closure of your account and termination of the Terms of Use by providing at least twenty-four hours’ notice to Glitchspin through customer support at [email protected]. When closing your account, you must specify your account login and the reason for your request. The closure will be confirmed, and the date of closure will be provided. You remain responsible for all activities on your account until it is officially closed.

Closure and Termination by Us

Glitchspin reserves the right to close your account at any time and terminate the Terms of Use, with notification sent to you. Upon termination, any remaining balance will be refunded, provided there are no outstanding debts or issues. If your account is closed due to suspicious activity such as collusion, fraud, or violation of Terms, the balance will be forfeited.

Suspension by Us

Glitchspin also reserves the right to suspend your account under specific conditions outlined in the Terms of Use. During suspension:

• All activities, including deposits, withdrawals, and gameplay, will be paused;
• No bonuses or contingent winnings will be credited;
• Glitchspin will assess the reasons for suspension and will resolve the issue promptly.

Access to Services and Usage

You are responsible for the quality and speed of your internet connection, telecommunications networks, and devices used to access the Website. Glitchspin is not liable for any losses or technical issues related to your equipment or connection.

Using Glitchspin’s services in a defamatory, abusive, obscene, or discriminatory manner is strictly prohibited. Users must refrain from using abusive language or images, or harassing other users or Glitchspin staff.

You agree to use the Website solely for personal entertainment purposes. Reproducing or sharing the Website content without prior consent from Glitchspin is prohibited.

You are also responsible for any content you upload to the Website. By uploading, you confirm that you have obtained all necessary approvals and that the content does not infringe on any third-party rights or violate any laws. You accept full responsibility for any risks associated with uploading content, and Glitchspin is not liable for any resulting damage.

Changes to the Website

Glitchspin reserves the right to modify or amend the Terms or services offered through the Website at any time. Any updates will take effect immediately upon posting. It is your responsibility to stay informed of the current Terms.

Continuing to use the Website after changes are made constitutes acceptance of the updated Terms.

Third-Party Software

To access the Website, you may need to download and install third-party software. You are responsible for ensuring the compatibility of the software with your device and for any potential damage caused by downloading or using such software.

If any third-party software is required, you may need to enter into a separate agreement with the software provider. In case of conflict, the Terms of Use shall prevail.

Errors and Omissions

While using the Services, you might encounter situations where a bet or wager is accepted, or a payment is processed by mistake. Such instances may include, but are not limited to:

• Incorrect odds or terms being presented due to obvious input errors or technical issues.
• Incorrect winnings being credited, which could occur due to mistakes in user guides or system malfunctions.

Glitchspin reserves the right to:

• Correct any errors related to placed bets or any errors caused by the operator.
• Choose not to compensate for any losses resulting from such mistakes at its discretion.

It is your responsibility to monitor and identify any mistakes or errors that may occur. If funds are mistakenly credited to your account, you must notify Glitchspin immediately and return the funds. If Glitchspin believes money has been transferred to you in error, we reserve the right to request information regarding the receipt of those funds. We are committed to identifying and informing you of the error promptly.

Glitchspin and its partners, employees, or agents are not responsible for any losses, including the loss of winnings, caused by any errors.

If you notice any error in the Services provided, you must inform Glitchspin immediately.

Glitchspin reserves the right to cancel any bet or withhold winnings if they were placed or received using funds transferred to you by mistake. Any mistaken funds in your account must be returned upon request.

Exclusion of Our Responsibility

You acknowledge and accept all risks associated with using our Services and gambling activities. Glitchspin is not responsible for any attempts to use the services in ways that were not intended or authorized by us.

Glitchspin offers its services with professionalism and care, but we cannot guarantee continuous availability or that the Website will be free from bugs, viruses, or other errors.

We, including our affiliates, officers, directors, agents, and employees, are not liable for:

• Loss of data;
• Loss of profits or benefits;
• Loss of revenue;
• Loss of business opportunities;
• Damage to goodwill or reputation;
• Business interruptions;
• Any indirect, special, or consequential losses, even if we were informed of the potential for such losses.

Breach of the Terms of Use

You agree to indemnify, defend, and hold Glitchspin, its officers, directors, employees, agents, contractors, and suppliers harmless from any losses, expenses, claims, or damages (including legal fees) arising from:

• Access to or use of the Services by you or any third party using your account credentials;
• Violation of the Terms of Use by you.

If you breach the Terms of Use, Glitchspin may send a notification to your registered contact details, specifying the violation and requesting that you cease the related actions. You may also be warned of actions Glitchspin intends to take if the issue is not rectified.

In case of a breach, Glitchspin reserves the right to recover any funds from your account that are reasonably linked to the violation.

Intellectual Property Rights

All content on the Website, including design, text, graphics, music, photographs, videos, software, and any underlying code, is protected by copyright or other intellectual property rights owned by Glitchspin or licensed to us. You may download and print materials only for personal, non-commercial use.

You are prohibited from using our intellectual property to obtain rights or benefits outside of personal use. You may only use the Website for non-commercial purposes as outlined in the Terms of Use.

You may not use or reproduce any trademarks or logos on the Website without prior written consent from Glitchspin.

You agree not to allow anyone else to copy, store, publish, rent, sell, or alter any content from the Website.

All communications between you and Glitchspin are confidential and intended only for the recipient. It is prohibited to disclose or share this information with any third parties.

Viruses, Hacking, and Other Offenses

Users are strictly prohibited from:

• Damaging the Website or attempting unauthorized access to the servers or databases related to the Website;
• Providing false information when creating an account or using the Company’s services;
• Creating duplicate accounts or using harmful software such as viruses, worms, or trojans;
• Interfering with the functioning of the Website or deleting or altering any data on the Website;
• Launching denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.

Any suspected breaches of the Computer Misuse Act 1990 will be reported to the appropriate law enforcement agencies, including Interpol, and Glitchspin will cooperate with them, disclosing your identity if necessary.

Glitchspin is not liable for any loss or damage caused by malware, viruses, or other harmful software resulting from the use of the Website or the downloading of materials.

User’s Personal Data

All information you provide to Glitchspin for using the Website is securely stored and treated as confidential, unless specified otherwise in the Terms of Use.

We comply with data protection laws and handle your personal data with care. The information we collect includes, but is not limited to, your name, date of birth, contact details, and marketing preferences.

By providing your personal information, you consent to its processing by Glitchspin for purposes outlined in the Terms of Use and Privacy Policy, including sending promotional material unless you opt out. You can unsubscribe by clicking “Unsubscribe” or contacting us at [email protected].

Glitchspin reserves the right to retain copies of all communications from you to maintain accurate records of your account activity.

Use of Cookies on the Website

The Website uses cookies to improve functionality and track your use of the site. Cookies help keep you logged in while navigating the site and enable us to improve your experience by analyzing usage patterns.

Cookies used by Glitchspin:

• Required cookies: Allow basic functionality, such as access to the Website;
• Functional cookies: Help us understand how you use the Website and improve its functionality;
• Advertising cookies: Track visits and assist with targeted marketing campaigns.

Most browsers accept cookies automatically, but you can block or delete cookies through your browser settings. However, blocking or deleting cookies may limit your ability to fully access the Website.